Business Terms of Service

Last updated: 15 May 2026

1. Parties, scope, definitions

This agreement is made between:

EasyWeek GmbH ("EasyWeek", "we", "us", "our") — Hördtweg 65, 40470 Düsseldorf, Germany — registered with Amtsgericht Düsseldorf under HRB 80278; VAT ID DE815689351; Managing Director: Mariia Lisovenko; and

The Customer ("Customer", "you", "your") — the legal person, sole trader, or other entity that registers for or uses the Service.

In these Terms:

• "Service" — the EasyWeek Business platform, including the web dashboard at my.easyweek.io, the Black App, the booking widget, APIs and webhooks, website builder, marketplace listing, AI features, integrations, and related services described at easyweek.io.
• "Black App" — the EasyWeek Business mobile application for service providers (iOS id1532879003, Android com.awescode.EasyWeek). The Black App is distinct from the EasyWeek client app (the "Green App") that the Customer's own customers use to book; the Green App is governed by a separate agreement.
• "Location" — each physical or virtual place of business that the Customer operates on the Service, identified by a unique address or by an explicit "online" designation. Pricing, Trial, and limits in these Terms are applied per Location.
• "Subscription" — the Customer's right to access the Service against payment of Fees, for the duration described in Section 7 or in an Order Form.
• "Trial" — the Free Trial described in Section 6.
• "Order Form" — a separately signed document that records a non-standard commercial agreement between the Customer and EasyWeek. In the absence of an Order Form, Subscription terms are recorded electronically in the dashboard at the moment of purchase.
• "Marketplace" — the EasyWeek consumer-facing marketplace that lets end users discover and book the Customer's services.
• "Customer Data" — all data the Customer or its authorised users submit to or generate through the Service, including data about the Customer's end customers.
• "End Customer" — a natural person who books with the Customer through the Service.
• "DPA" — the Data Processing Addendum.

2. Account registration and customer responsibilities

After reading and accepting these Terms, the Customer registers an account at my.easyweek.io. Registration requires a valid email address, a password, and (where requested) verification of a mobile phone number. The Customer warrants that registration data is accurate, current, and complete, and undertakes to keep it up to date.

When granted access to the Service, the Customer receives a limited, worldwide, non-exclusive, royalty-free (subject to payment of Fees), non-sublicensable, non-transferable licence to use the Service solely for the Customer's own business purposes, in accordance with the documentation. Accounts may not be shared between unrelated businesses. The Customer is solely responsible for:

1. all activity on the account, whether authorised or not;
2. safeguarding passwords and credentials, including for any staff member granted access;
3. the accuracy, lawfulness, and integrity of Customer Data;
4. compliance with applicable law, including intellectual-property, competition, consumer-protection, and personality rights of third parties;
5. backing up Customer Data through the export tools provided by the Service;
6. using current versions of EasyWeek APIs and SDKs (see Section 10);
7. compliance with data-protection law as the controller of End Customer data, including providing End Customers with a privacy notice and obtaining any consents required;
8. promptly notifying EasyWeek of any suspected security breach or unauthorised use of the account.

The Customer may not resell the Service to third parties. EasyWeek may suspend, in whole or in part, an account that is being used in breach of these Terms, with notice except in case of urgent risk.

3. Order and subscription formation

A binding Subscription is formed when one of the following happens, whichever is earlier:

• the Customer completes a self-service checkout in the dashboard and EasyWeek charges the Customer's payment method (the "Order"); or
• the parties sign an Order Form referencing these Terms; or
• the Customer continues to use a paid feature of the Service following expiry of the Trial.

Marketing communications, sales materials, demos, and informal email exchanges are not binding offers unless explicitly incorporated into an Order Form. Where there is a conflict between an Order Form and these Terms, the Order Form prevails for the specific Subscription it covers, and these Terms govern everything else.

4. Per-Location subscription model

EasyWeek pricing is structured per Location. Each Location is independently billed, has its own configuration, and qualifies for its own Trial. When the Customer creates an additional Location:

• a new Trial of 14 days starts for that Location only;
• once the Trial expires, the Location either downgrades to the Free plan (subject to the Free-plan limits then in effect) or is added to the Customer's paid Subscription at the price displayed at the time of creation;
• the Customer remains free to add, archive, and delete Locations from the dashboard, subject to the cancellation rules in Section 7.

Limits and entitlements (number of staff seats, bookings, features) apply per Location unless explicitly described as company-wide.

5. Fees and taxes

Fees and currencies are displayed in the dashboard at the time of purchase. Fees are denominated in EUR for customers in the European Union and in USD for customers outside the European Union. All Fees are net of applicable taxes (VAT, sales tax, GST, IVA, etc.), which the Customer must pay where required by law.

The Customer authorises EasyWeek to charge the payment method on file for all Fees due, including renewals, upgrades, add-ons, usage-based charges, and applicable taxes. Payments are processed by Stripe; full card data is processed by Stripe and is not stored by EasyWeek. The Customer must provide accurate billing information (legal name, address, country, VAT ID where applicable) and update it without delay. Incorrect or incomplete billing information that causes additional administrative effort may be charged at EasyWeek's reasonable cost.

If a payment fails, EasyWeek will retry and notify the Customer. If a balance remains outstanding more than fourteen (14) days after notice, EasyWeek may suspend the account until payment is received. Statutory default interest applies from the due date in accordance with German law (currently 9.2 percentage points above the ECB base rate for B2B claims, with a minimum of 8% p.a.), without prejudice to further damages. The Customer agrees to reimburse reasonable collection costs incurred by EasyWeek as a result of late payment.

6. Free Trial — 14 days, per Location

EasyWeek offers a 14-day Free Trial for each new Location. The Trial begins when the Location is created on the Service. No payment method is required to start a Trial. During the Trial:

• the Location has access to features of the plan selected by the Customer (or to a default reference plan if none is selected);
• EasyWeek does not charge the Customer for that Location;
• the Customer can cancel at any time from the dashboard with no further obligation;
• on expiry, the Location is automatically moved to the Free plan unless the Customer has chosen a paid plan and added a valid payment method.

EasyWeek may modify the conditions of the Trial or discontinue Trials at any time, for new Locations created after the change; existing Trials run to their original end date. EasyWeek does not warrant that the Service in Trial mode will be free of bugs or defects, and disclaims liability for any loss arising during the Trial, except for liability that cannot be excluded under applicable law.

7. Auto-renewal and cancellation

Self-service Subscriptions

Self-service Subscriptions are charged in advance on a recurring basis aligned with the billing cycle the Customer selected (monthly, quarterly, semi-annual, or annual). At the end of each cycle the Subscription renews automatically for the same duration unless cancelled in the dashboard before the renewal date. Cancellation takes effect at the end of the then-current cycle; the Customer retains access until that date.

Order Form Subscriptions

Subscriptions concluded through an Order Form renew automatically for successive terms equal to the initial term, unless either party gives written notice of non-renewal (to contact@easyweek.io) at least thirty (30) days before the end of the current term. Renewal pricing is the EasyWeek standard list price applicable at the time of renewal unless explicitly agreed otherwise; promotional or one-off pricing does not carry over.

Downgrade and removal of payment methods

Downgrades to a lower-priced plan take effect at the end of the current billing cycle; credit for the unused portion of the previous plan, if any, is added to the Customer's credit balance and applied to future invoices. Payment methods cannot be removed while a paid Subscription is active; deactivate the Subscription first, then remove the payment method.

Suspension on non-payment

If the Customer remains in payment default after fourteen (14) days from notice, EasyWeek may suspend access until payment is received. EasyWeek is not liable for damages, lost revenue, data, or other adverse consequences arising from suspension for non-payment.

8. Refund policy

EasyWeek aligns its refund rules with the European Union's consumer-protection regime and German contract law.

Consumers (private individuals)

Where the Customer is a consumer within the meaning of § 13 BGB (a natural person acting outside any trade, business, or profession — for example, a freelancer not registered as a business buying the Service for private use), the Customer has a 14-day right of withdrawal under § 355 BGB and Directive 2011/83/EU, as transposed into Irish law by S.I. No. 484/2013 — European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013, Regulation 13. This right may be waived in accordance with Art. 16(m) of that Directive as given effect by S.I. No. 484/2013 by expressly requesting the Service to begin during the withdrawal period and acknowledging that the right of withdrawal lapses once full performance has begun. The dashboard displays the relevant waiver checkbox at checkout.

• If the consumer does not waive the right and cancels within 14 days, EasyWeek refunds the Fees paid, with a pro-rata deduction for use made during the withdrawal period.
• If the consumer does waive the right and starts using the paid Service, the right of withdrawal lapses and no refund is owed.
• After the 14-day period, the same rules apply as for businesses below.

Businesses

Where the Customer is a business or self-employed person acting in trade (sole traders, freelancers registered as businesses, companies, partnerships, associations, public bodies), Fees paid are non-refundable except as expressly stated in these Terms or in an Order Form. In particular:

• monthly Subscriptions continue, and the Customer retains access, until the end of the paid month after cancellation;
• annual Subscriptions and any other pre-paid term-based Subscriptions are non-refundable in the unused portion; the Customer retains access until the end of the term;
• usage-based or add-on Fees already incurred are non-refundable.

Unauthorised charges

If the Customer identifies an unauthorised charge, the Customer must report it through the support chat or to support@easyweek.io within 24 hours of the charge. EasyWeek will investigate promptly. Initiating a chargeback through the bank without first contacting EasyWeek support may result in a permanent blacklist of the Customer until any related bank fees borne by EasyWeek are reimbursed.

Suspension or termination by EasyWeek for breach

Where EasyWeek terminates a Subscription due to the Customer's material breach of these Terms in accordance with Section 21, Fees paid for the remaining unused portion of the term are non-refundable. Where the Customer terminates for material breach by EasyWeek that EasyWeek fails to cure within 14 days of written notice, EasyWeek refunds the Fees paid for the remaining unused portion of the term.

9. Plan changes and upgrades

The Customer may change plan from the dashboard at any time. Upgrades take effect immediately; the price difference is prorated to the remaining days of the current cycle and charged on the same payment method. Downgrades take effect at the end of the current billing cycle, with no immediate refund; credit corresponding to the unused portion of the previous plan, if any, is added to the credit balance.

When switching from a monthly to an annual billing cycle, the new plan starts on the date of the switch; the annual term runs for twelve months from that date.

10. Service availability

EasyWeek targets 99.9% average yearly uptime for the production Service, calculated as a monthly rolling average excluding (i) planned maintenance announced at least 24 hours in advance through status.easyweek.io or the in-app banner, (ii) downtime caused by force majeure, (iii) downtime caused by the Customer's own systems or integrations, and (iv) downtime caused by third-party services outside EasyWeek's reasonable control. The status page at status.easyweek.io is the authoritative source for availability information.

EasyWeek may modify, add to, suspend, or remove features of the Service at its reasonable discretion, provided that no modification materially reduces the overall functionality of the Service during a Subscription term in a way that is economically unreasonable for the Customer. EasyWeek announces material changes through the dashboard and email at least thirty (30) days in advance for non-urgent changes. Where EasyWeek deprecates an API or SDK version, it provides at least thirty (30) days' advance notice and the Customer is responsible for migrating its own integrations.

If a change is economically unreasonable for the Customer in light of the original Subscription, the Customer may terminate the affected Subscription for cause in accordance with Section 21 and receive a pro-rata refund of the affected pre-paid Fees.

11. Marketplace listing and promotion

The Service includes an opt-in feature that publishes the Customer's Locations on the EasyWeek Marketplace, regional EasyWeek websites (easyweek.de, easyweek.es, easyweek.fr, easyweek.com.ua, and others), and partner channels (such as Google Reserve, Apple Business Connect, and social channels). By enabling Marketplace listing, the Customer:

1. Grants EasyWeek a licence — worldwide, royalty-free, sublicensable, transferable, non-exclusive — to host, store, reproduce, adapt, translate, publicly display, publicly perform, distribute, and use the Customer's business name, logo, services, prices, opening hours, address, photos, aggregated ratings, and reviews, and to generate AI summaries thereof, across the surfaces above for as long as the Marketplace listing is active and for a reasonable period thereafter to keep caches, search indexes, and partner integrations consistent.
2. Warrants that the listing data is accurate, that the Customer holds all rights necessary to publish the imagery, and that the listed services are lawful in the jurisdiction where they are offered.
3. Agrees to display the EasyWeek booking flow as the primary booking channel for Locations enrolled in the Marketplace, with terms that are no less favourable to End Customers than those offered through any other channel of the Customer (price parity for the same service and time slot).
4. Acknowledges that EasyWeek may rank, edit, summarise, annotate, and remove listings to maintain marketplace quality and to comply with applicable law (including the EU Digital Services Act). EasyWeek may suspend a listing where it has objective grounds to suspect inaccuracy, illegality, fraud, or violation of these Terms, with notice except in urgent cases.

The Customer may opt out of the Marketplace at any time from the dashboard. Removal from search indexes and partner channels may take up to 30 days to propagate.

DSA trader identification

For the purposes of Articles 30 and 31 of the EU Digital Services Act, the Customer (as trader) is required to provide accurate identification information (legal name, address, contact, registration number, self-certification of compliance) before its services can be promoted to consumers through the Marketplace. EasyWeek may suspend or remove a listing if this information is missing, incomplete, or unreliable.

12. Customer Data and Customer Content

The Customer owns Customer Data. EasyWeek processes Customer Data on the Customer's behalf solely to deliver the Service and as described in the DPA. Each party complies with applicable data-protection law — including the GDPR and the Data Protection Act 2018 — in its own role: the Customer as controller, EasyWeek as processor (and, for the limited categories described in the Business Privacy Policy, as controller).

The Customer grants EasyWeek a non-exclusive, royalty-free licence to use, host, store, reproduce, adapt, and transmit Customer Data for the duration of the Subscription and any post-termination retention period required to perform Section 21, solely as needed to provide the Service and exercise EasyWeek's rights under these Terms (including the Marketplace licence in Section 11 where the Customer opts in).

The Customer warrants that it has all rights, consents, and lawful bases necessary to upload Customer Data to the Service and to authorise EasyWeek to process it as described.

13. AI features

The Service includes AI-assisted features — for example, classification, suggestions, AI summaries of reviews, an in-business AI assistant, and analytics. The Customer agrees that:

1. EasyWeek may process Customer Data through AI sub-processors as listed in the Sub-processors page. AI providers operate under contractual obligations that prevent retention of Customer Data beyond the API request and prevent its use to train foundation models, except where the Customer has opted in to a specific feature that says otherwise.
2. EasyWeek may use anonymised and aggregated data derived from the Service to improve its products, including AI models, statistics, and benchmarks. The Customer can object to this use, in which case EasyWeek will exclude its data from the relevant analytics population (contact privacy@easyweek.io).
3. AI features are tools to assist the Customer, not a substitute for the Customer's own professional judgement. EasyWeek does not warrant the accuracy of any AI output, and the Customer is responsible for verifying it before relying on it in commercially or safety-significant decisions.
4. To the extent the Service falls within the scope of the EU AI Act (Regulation (EU) 2024/1689), EasyWeek complies with the obligations applicable to providers of AI systems. The Customer cooperates with reasonable transparency, logging, and human-oversight measures relating to the AI features it uses.

14. Communications and brand reference rights

By creating an account, the Customer agrees that EasyWeek may send transactional and marketing communications to the Customer (and to the authorised users that the Customer enrols in the account) through email, SMS, WhatsApp, push notifications, and in-app messages. Marketing topics include product updates, ecosystem features, partner offers, webinars, beta invitations, and similar matters.

Each channel offers a documented opt-out (email unsubscribe link, "STOP" reply on SMS/WhatsApp, in-app notification preferences, device settings for push). Unsubscribing from marketing does not affect transactional or security messages required to operate the Service.

Brand reference

The Customer grants EasyWeek the right to refer to the Customer as an EasyWeek customer on the EasyWeek website, in marketing materials, on social media, and in press releases. EasyWeek may use the Customer's business name, logo, and brand assets for this purpose, within the Customer's brand guidelines where the Customer has provided them. The Customer may withdraw this right at any time by written notice to legal@easyweek.io; EasyWeek will remove the Customer reference from new materials within a reasonable time. Press releases naming the Customer require the Customer's prior written consent, which shall not be unreasonably withheld.

15. Use of end-customer contacts for ecosystem marketing

The Customer's End Customers may be invited by EasyWeek to use the EasyWeek client app (the Green App) and other EasyWeek ecosystem features, where this serves the End Customer's interest in tracking and managing bookings made with the Customer through EasyWeek. To enable this:

1. The Customer authorises EasyWeek to use End Customer contact details that the End Customer has provided in connection with a booking through the Service (or otherwise consented to share), for the purpose of sending the End Customer transactional messages required for the booking and, where the End Customer has opted in to EasyWeek marketing under EasyWeek's own Terms of Service and Privacy Policy, EasyWeek marketing communications about the Green App, the Marketplace, and ecosystem services.
2. Each End Customer maintains an independent opt-out from EasyWeek marketing, exercised under the Client Privacy Policy and Terms of Service. The Customer's marketing of its own services to its End Customers is governed by the Customer's own privacy notice and is not affected by this Section.
3. EasyWeek does not sell End Customer data and does not transfer it to third parties for cross-context behavioural advertising.

This Section reflects EasyWeek's role as controller for the End Customer's interaction with EasyWeek's own products. For End Customer data processed in the Customer's CRM, EasyWeek remains a processor under the DPA.

16. Acceptable use

The Customer (and each authorised user) shall not use the Service:

(a) for any unlawful purpose; (b) to solicit unlawful acts; (c) to violate international, national, regional, or local law; (d) to infringe EasyWeek's or any third party's intellectual property, privacy, personality, or publicity rights; (e) to harass, abuse, threaten, insult, defame, intimidate, or discriminate against anyone; (f) to submit false or misleading information, including fake bookings, fake reviews, or impersonation; (g) to upload viruses, worms, malware, or any other type of malicious code; (h) to collect or track the personal data of others without lawful basis; (i) to spam, phish, pharm, scrape, spider, or crawl; (j) for obscene or otherwise unlawful purposes; (k) to circumvent or interfere with security features of the Service; (l) to impose an unreasonable or disproportionately large load on EasyWeek infrastructure; (m) to rent, lease, copy, provide access to, or sublicense any portion of the Service or EasyWeek materials to a third party except as expressly permitted; (n) to incorporate the Service or its outputs into a product or service offered to a third party that is competitive with EasyWeek; (o) to reverse engineer, decompile, or disassemble the Service or to seek to obtain its source code or non-public APIs, except to the extent permitted by mandatory law; (p) to remove or obscure proprietary notices; or (q) to publicly disseminate performance or benchmark information about the Service or to use the Service for competitive analysis or benchmarking purposes without EasyWeek's prior written consent.

Breach of this Section is a material breach of these Terms.

17. Intellectual property and trademark

The Service, including all software, designs, look and feel, original content, features, functionality, documentation, and trademarks, is and remains the exclusive property of EasyWeek and its licensors, protected by German and international law.

EasyWeek® is a registered trademark of EasyWeek GmbH. The Customer may not use the EasyWeek name, logos, or other EasyWeek trademarks except to identify EasyWeek as a service provider in a factual, non-derogatory manner, or with EasyWeek's prior written consent.

The Customer grants EasyWeek a non-exclusive, royalty-free, worldwide licence to use the Customer's name, logo, and other materials uploaded to the Service to the extent strictly necessary to deliver the Service to the Customer and to exercise EasyWeek's rights under these Terms (including the Marketplace licence in Section 11 where opted in, and the brand reference right in Section 14).

IP infringement notices

If a third party believes content available on or through the Service infringes its intellectual property, the third party may send a notice to legal@easyweek.io. EasyWeek will respond in accordance with applicable law, including the EU Digital Services Act notice-and-action regime.

18. Mobile apps (Black App — EasyWeek Business)

The Black App is the EasyWeek Business mobile application (iOS id1532879003, Android com.awescode.EasyWeek), distinct from the consumer-facing Green App. The Customer's authorised users receive a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the Black App on devices they own or control, for use of the Service in accordance with these Terms. The Customer remains responsible for use of the Black App by its authorised users.

App store rules — including Apple Media Services Terms and Google Play Terms — apply in addition to these Terms. Reverse engineering, decompilation, or removal of security features of the Black App is prohibited except where mandatory law permits.

19. Warranties and Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, except those that cannot be excluded under applicable law. EasyWeek does not warrant that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected. EasyWeek does not warrant any specific commercial outcome and does not guarantee revenue, growth, or booking volumes.

For services rendered to the Customer, EasyWeek performs with the standard of care of a professional SaaS provider. Statutory warranty rights (Gewährleistung) and statutory liability for hidden defects, where applicable to a SaaS service under German law, remain unaffected.

For free Trials and Free-plan use, EasyWeek's liability is limited to intent and gross negligence to the maximum extent permitted by law.

20. Liability

EasyWeek is liable, irrespective of legal grounds, only for damage caused by EasyWeek, its legal representatives, employees, agents, or auxiliary persons through intent or gross negligence; for damage to life, body, or health resulting from EasyWeek's culpable breach; under the German Product Liability Act (Produkthaftungsgesetz); and under any other mandatory law for which liability cannot be excluded or limited.

For ordinary negligence resulting in breach of a material contractual obligation (an obligation the proper performance of which is essential to the proper execution of the contract and on whose compliance the Customer regularly relies — Kardinalpflicht), EasyWeek's liability is limited to typical, foreseeable damages and capped, per event and in the aggregate per contract year, at the Fees paid by the Customer to EasyWeek for the affected Subscription in the twelve (12) months preceding the event giving rise to the claim.

EasyWeek is not liable for indirect, consequential, incidental, special, or punitive damages, lost profits, lost revenue, lost data, lost opportunity, lost goodwill, or other intangible losses, except where prohibited by mandatory law.

The Customer's claims for damages are time-barred one (1) year after the Customer becomes aware of the damage, or should reasonably have become aware, subject to statutory mandatory limitation periods.

In all cases, the Customer bears the burden of proving intent or gross negligence on EasyWeek's part.

EasyWeek is not liable for losses arising from chargebacks, fraudulent charges, or other actions by End Customers or by the Customer's authorised users that are deceptive, fraudulent, or otherwise invalid.

21. Termination

Either party may terminate a Subscription for cause with immediate effect by written notice if the other party commits a material breach of these Terms and fails to cure that breach within fourteen (14) days of written notice. EasyWeek may terminate immediately and without notice in the case of clear illegal use, severe security risk to the Service, or non-payment exceeding fourteen (14) days after notice.

A Subscription concluded for an indefinite term may be terminated by either party with thirty (30) days' notice to the end of the next billing cycle.

On termination:

1. The Customer's right to use the Service ends; all unpaid Fees become immediately due.
2. The Customer has thirty (30) days to export Customer Data through the self-service tools.
3. After the thirty-day grace period, EasyWeek deletes or anonymises Customer Data in accordance with the DPA, except where legal-retention obligations require otherwise. Backups containing Customer Data are overwritten on the normal backup-retention cycle.
4. Sections that by their nature should survive — intellectual property, confidentiality, warranties, disclaimers, liability, dispute resolution, governing law, and any provision relating to outstanding Fees — survive.

22. General

Entire agreement

These Terms (together with the DPA, the Business Privacy Policy, the Sub-processors page, the Cookie Policy, the Legal Notice, and any Order Form referencing them) constitute the entire agreement between the Customer and EasyWeek with respect to the Service and supersede any prior understandings.

Order of precedence

In case of conflict, the order of precedence is: (1) Order Form, (2) DPA, (3) these Terms, (4) Business Privacy Policy, (5) any other document referenced.

Changes

EasyWeek may amend these Terms at its reasonable discretion. Material changes will be announced through the dashboard or by email at least thirty (30) days in advance, except where a shorter period is required by law (urgent security or legal updates). Continued use of the Service after the changes take effect is acceptance of the updated Terms. If the Customer does not agree, the Customer's remedy is to terminate at the next renewal or, where the change materially and adversely affects the Customer, immediately for cause as described in Section 21.

Assignment

EasyWeek may assign these Terms in whole or in part to an affiliate or to a successor entity in connection with a merger, acquisition, or sale of all or substantially all of its business. The Customer may not assign these Terms without EasyWeek's prior written consent, except to an affiliate or to a successor entity in connection with a sale of substantially all of its business.

Severability

If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in force. The invalid provision will be replaced by a valid one that most closely matches the original economic intent.

Waiver

No failure or delay by EasyWeek in exercising any right under these Terms is a waiver of that right.

Force majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control (acts of nature, fire, flood, power outage, pandemic, war, governmental action, internet failures, or major third-party service outages), provided the affected party gives prompt notice and uses reasonable efforts to mitigate.

Notices

Notices to EasyWeek must be sent to contact@easyweek.io; notices for legal claims also to legal@easyweek.io. Notices to the Customer are sent to the email associated with the account.

Governing law

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the country of habitual residence of a consumer Customer remain unaffected (Rome I Regulation Art. 6). For Customers resident in Ireland, mandatory protections under the Consumer Protection Act 2007 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (SI 484/2013) remain unaffected.

Jurisdiction

The exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is Düsseldorf, Germany, to the extent permitted by mandatory law.

Contact

EasyWeek GmbH Hördtweg 65, 40470 Düsseldorf, Germany Phone: +49 211 97532711 General: contact@easyweek.io Support: support@easyweek.io Privacy: privacy@easyweek.io Legal / IP: legal@easyweek.io

See also: Data Processing Addendum · Business Privacy Policy · Sub-processors · Cookie Policy · Legal Notice · Client Terms of Service.